Privacy Policy

Who enrols, and who we deal with

Only a parent or legal guardian can enquire, apply or enrol a student, and they must be 18 or over. We ask children not to submit forms on this website. The enrolling parent is our contact for everything: reports, billing, consent and requests about data.

What we collect

• From the parent: name, email, phone, country, billing address, and what you tell us about your child when you enquire or enrol.
• About the student: name, grade, date of birth, the previous school report you send us, placement check results, attendance, assignments, marks, teacher comments and reports.
• Support information you choose to share so we can teach your child properly, such as an existing learning plan or an adjustment they need.
• Technical data from this website: IP address, browser, and the pages visited, used to keep the site working and secure.

What we do not do

We do not sell personal information. We do not use student information for advertising, and we do not build advertising profiles of children. We do not publish a student's name, photograph or work publicly without the enrolling parent's written permission.

Why we hold it

To place a student in the right grade, teach them, assess them, report to you, keep attendance records, take payment for tuition, and answer you when you contact us. We keep enrolment and academic records while a student is with us and for seven years afterwards, so a transcript can be reissued; we then delete them.

Who sees it

• The teachers and staff who teach or support your child.
• Service providers who run parts of the school for us, including our hosting, our student record and enrolment systems, and our payment processor. They act on our instructions.
• Payments: card details are entered on our payment processor's secure page and are never held by this website or by the school. We receive the amount, the date and a reference.
• Anyone you ask us to send a record to, such as a district or a school your child is moving to.
• A public authority where the law requires it, or where there is a serious concern about a child's safety.

Your choices

A parent or guardian may ask to see the personal information we hold about them or their child, ask us to correct it, ask us to delete it, or withdraw consent for anything optional such as newsletters. Email admissions@pioneereducation.io and we will respond within 30 days. Deleting a record while a student is enrolled may mean we can no longer teach or report on them, and we will tell you if that is the case.

Keeping it safe

Access to student records is limited to staff who need it. The site is served over HTTPS, and the parent portal requires a password. If a breach affects your family's information, we will tell you and, where required, the relevant authority.

Changes

If we change this policy we will update the date above, and we will email enrolled families when a change materially affects them.