Refund & Cancellation Policy

14 days to change your mind

Cancel within 14 days of paying, and before the term has started, for a full refund. Email admissions@pioneereducation.io. No reason needed.

After a term starts

• Tuition for the term in progress is not refundable once teaching has begun: the place, the teacher and the timetable are committed for that term.
• Any later terms you have already paid for are refunded in full.
• If you withdraw in the first two weeks of a term, we refund half of that term's tuition, once per student.

If we cannot deliver

If we cancel a grade or cannot provide the classes in the timetable, you choose: a full refund for the part not delivered, or a credit against the next term. That is your choice, not ours.

Exceptional circumstances

Serious illness, bereavement or a family emergency: write to us. We consider these case by case and have refunded outside these terms before.

How long it takes

We confirm receipt within one school day and process approved refunds within 10 working days. Your bank may take a few days more to show it.

Chargebacks

If something is wrong with a payment, contact us first. We would rather fix it directly than through your card issuer, and we respond to every message within one school day.